| 1. | Do you ship Internationally?We only ship to the US. If you would like to order from Canada please contact us and we will do our best to accomodate your order. |
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| 2. | What form of payment do you accept?We accept Visa, Master Card, and Discover payments online.
We also accept money orders.  |
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| 3. | What shipping service do you use?All of our domestic shipments are sent fully insured via UPS. |
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| 4. | Why was I charged Sales Tax?If your billing addres is in the state of Virginia you will be charged 5% VA sales tax as required by state law. |
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| 5. | How long will it take to receive my order?Your order will be processed within 1-3 days. You will be notified upon shipment. You can then track your order from our website. If a particular item is out of stock, it will be indicated before you complete your shopping cart. |
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| 6. | I don't like the scent of my candle. Can I change it?We only provide exchanges for damaged candles. We will replace it with the same scent. |
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| 7. | Are your candles 100% natural?We use 100% pure soy wax, top-grade natural fragrances and pure essential oils too. We only use 100% cotton and paper wicks. |
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| 8. | I'm sending a money order. How do I order online?We prefer that all orders go through our website to ensure proper order fulfillment & tracking.
If you choose to send a money order you can still place your order on the website, be sure to select money order as your payment method and proceed as if you are using paying online. Print your receipt and send it along with your payment.
Rio eCom Enterprises, LLC
1038 Beechwood Dr.
Roanoke, VA 24014.
We will contact you when your order is ready. |
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